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Privacy Policy

CustomGear.ca (“we,” “our,” “us”) is committed to protecting the privacy of our customers, website visitors, and potential clients. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, place orders, or communicate with us.

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1. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, address, email, phone number, payment information.

  • Order Information: Product selections, sizing, customization details.

  • Technical Information: IP address, browser type, device type, and cookies for website functionality and analytics.

  • Communication Records: Emails, contact form submissions, and customer service interactions.

 

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders.

  • Communicate order updates, promotions, and service information.

  • Provide customer support and respond to inquiries.

  • Improve our products, services, and website experience.

  • Comply with legal obligations.

 

3. How We Protect Your Information

  • Data is stored on secure, encrypted servers.

  • Access to personal data is restricted to authorized personnel only.

  • We regularly review our security measures to prevent unauthorized access, alteration, or disclosure.

  • All online transactions are processed through secure, encrypted payment gateways.

 

4. Sharing of Information

We do not sell, rent, or trade personal information to third parties.
We may share information with:

  • Trusted Service Providers (e.g., payment processors, shipping companies) to fulfill orders.

  • Legal Authorities if required by law or to protect our legal rights.

 

5. Cookies and Tracking

We use cookies to enhance website functionality and analyze visitor behavior. You can disable cookies in your browser settings, but this may affect site functionality.

 

6. Your Rights

Under Canadian privacy laws, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to your information.

  • Request deletion of your data, subject to legal and contractual obligations.

  • Withdraw consent for marketing communications at any time.

 

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these websites.

 

8. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.

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